Return and Refund Policy
At Tiffany’s Torcher Hot Sauce, we are passionate about delivering exceptional products to our customers. Due to the perishable nature of our hot sauces, we are unable to accept returns. However, we want you to be completely satisfied with your purchase, and we offer solutions for damaged, defective, or incorrect orders.
Damaged or Defective Products:
If your product arrives damaged or defective, please notify us within 7 days of receiving your order. Contact us at tiffanys.torcher@gmail.com with your order number, a description of the issue, and photos of the damaged or defective item(s). We will be happy to send you a replacement or offer a refund, depending on the situation.
Incorrect Orders:
If you receive the wrong item, please contact us within 7 days of delivery. We will work quickly to correct the issue by sending you the correct product or issuing a refund.
Refunds (if applicable):
Once your request is approved, we will process the refund within 1 business day. Refunds will be issued to the original method of payment. Depending on your bank or credit card provider, it may take additional time for the funds to reflect in your account.
Non-Refundable Items:
Please note that we do not offer refunds or exchanges for products that are simply unwanted or based on personal taste preferences. We encourage customers to review our product descriptions and ingredients carefully before making a purchase
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Return and Refund Policy At a Glance:
Countries: United States
Do you accept returns?
Accept returns for both defective and non-defective products
Do you accept exchanges?
-I accept returns for defective products only.
Product condition & Window:
Return Window: 7 days
Product condition: New only
Currency that applies to this policy: USD
Restocking fee: No cost
Return label: Customer's responsibility
Refund processing time: 1 day
Our Policy:
Contact Information:
Address: 22072 Topanga School Road, Topanga, California, 90290 United States
Email: tiffanys.torcher@gmail.com
Phone Number: 310-663-4609
Contact Us:
For any questions or concerns regarding your order, please reach out to us at tiffanys.torcher@gmail.com . Our team is here to ensure you have a positive experience with Tiffany’s Torcher Hot Sauce!
Thank you for supporting our small-batch, handcrafted products!